Privacy policy

Lunch.Team is operated by DownTheSofa Ireland Limited, trading as Lunch.Team, an Irish company registered under company number 538446. Our registered address is 17 Northbrook Terrace, Dublin 2, Ireland.

This policy explains how we handle personal data for visitors, employees, customer administrators, restaurants, operators, support reviewers, and catering enquiries.

We collect the information needed to run workplace lunch and catering operations, including name, email address, company, role, delivery or pickup location, order details, dietary notes you provide, support messages, feedback, attachments, and audio transcripts where you choose to use voice features.

For restaurants and business partners, we may collect business contact details, menu information, fulfilment capacity, service areas, opening hours, images, and billing or operational contacts.

We use data to authenticate users, show eligible restaurants and menus, process orders, manage baskets and checkout, coordinate delivery or pickup, support catering requests, answer support questions, improve the product, and keep audit records required for operations.

When an employee is signed in, the chat experience may use relevant company, route, policy, basket, prior-order, and support context to answer that employee's questions. Visitor chat uses public or self-submitted information only.

We share only what is needed with restaurants, delivery partners, payment providers, cloud infrastructure providers, support tooling, and authorised customer or Lunch.Team operators.

We do not sell personal data. We may disclose data where required by law, to protect the service, to prevent fraud or abuse, or as part of a business transfer or corporate transaction.

Lunch.Team uses cloud infrastructure and private storage for operational data, support records, attachments, and transcripts. We apply access controls so support and operator views are available only to authorised users.

We keep data only for as long as needed for ordering, catering, support, finance, legal, security, and product-operation purposes, unless a longer period is required by law.

We use cookies and similar technologies for sign-in, session continuity, security, preferences, product operation, analytics, and service improvement.

Essential: sign-in and session cookies keep you signed in to the ordering app. lt_consent remembers your cookie choices on this site for 6 months; you can change them at any time with "Cookie settings" in the footer.

Analytics, only if you allow it: Google Analytics (the _ga cookies) measures how the site is used. lt_att is our own first-party cookie that remembers, for 30 days, how you reached us (campaign tags such as utm_source, a Google or LinkedIn click id, the referring website and the first page you landed on). If you then send us an enquiry, that information is attached to it so we can tell which marketing works. Without analytics consent, lt_att is not set and any existing one is removed.

Marketing, only if you allow it: Google's advertising signals and, while we run LinkedIn ads, the LinkedIn Insight Tag measure whether our ads bring visitors to the site.

Support chat: if you chat with us without signing in, your browser keeps a link to that conversation for 7 days and the name, email and company you typed until you close the browser. "Forget this chat" removes them.

Some parts of the service may not work correctly if essential cookies or local browser storage are blocked.

Depending on your location and relationship with Lunch.Team, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal data.

Where Lunch.Team processes employee data on behalf of a customer company, we may need to coordinate some requests with that company. We may also need to verify your identity before acting on a request.

Privacy requests can be sent to support@lunch.team or to Lunch.Team, 17 Northbrook Terrace, Dublin 2, Ireland.

This policy updates the older public privacy wording previously served by the legacy Lunch.Team app and reflects current chat, support, catering, and employee-ordering workflows.