Terms of use

Lunch.Team is operated by DownTheSofa Ireland Limited, trading as Lunch.Team, an Irish company registered under company number 538446. Our registered address is 17 Northbrook Terrace, Dublin 2, Ireland.

These terms apply to the Lunch.Team website, ordering pages, employee ordering experiences, support chat, catering enquiries, preview tools, and related services.

You may use Lunch.Team only if you can form a binding contract with us and are at least 16 years old. Employee ordering is available only to authorised employees or guests of a participating company, building, or programme.

You are responsible for the accuracy of the information you submit, including delivery location, pickup point, dietary notes, catering details, and payment or corporate-account information.

Restaurant availability, menus, prices, cut-off times, delivery windows, and pickup points may change. Orders placed after a cut-off may not be accepted, changed, or cancelled.

Catering and event requests are enquiries until confirmed by Lunch.Team or the relevant restaurant partner. We may ask for event date, location, guest count, budget, cuisine preferences, dietary requirements, setup needs, and billing details before confirmation.

Where payment is required, you must be authorised to use the payment card, billing method, voucher, allowance, or corporate account attached to the order.

Refunds, credits, substitutions, and issue resolutions are handled according to the facts of the order, restaurant fulfilment status, company policy, and applicable law.

You must not misuse, copy, resell, reverse engineer, interfere with, or attempt to bypass the Lunch.Team service, ordering pages, support tools, chat systems, APIs, or preview environments.

We may suspend or terminate access where we reasonably believe an account, order, message, or integration is unauthorised, unsafe, abusive, fraudulent, or harmful to Lunch.Team, customers, restaurants, or other users.

We may add, remove, or modify features, restaurants, menus, ordering flows, chat support, catering options, delivery arrangements, and company settings from time to time.

We will try to minimise disruption, but Lunch.Team is not liable for every interruption, restaurant change, unavailable item, late update, or service modification.

Lunch.Team provides operational software and coordination for workplace lunch, restaurant ordering, support, and catering workflows. We do not guarantee that every menu item, restaurant, route, or delivery window will always be available.

Nothing in these terms limits liability where it cannot be limited under Irish law.

Questions about these terms can be sent to support@lunch.team or to Lunch.Team, 17 Northbrook Terrace, Dublin 2, Ireland.

These terms are intended to replace the older public wording previously served by the legacy Lunch.Team app, while preserving the same company identity and service basis.